Terms and Conditions for House Clearance Services in Merton

Welcome to our House Clearance services in Merton. By engaging with our services, you are agreeing to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

Introduction

These Terms and Conditions govern the relationship between our company and you in relation to our house clearance services. By using our services, you accept these terms in full. Do not continue with our services if you do not agree with them.

Services Provided

Scope of Services

We provide comprehensive house clearance services in Merton, which include the removal of unwanted items, disposal of waste, recycling services, and secure handling of sensitive documents. Our goal is to ensure a hassle-free and environmentally responsible clearance.

Service Limitations

While we strive to accommodate all client needs, certain items are beyond our scope of service. These include:

Hazardous Materials: Items such as asbestos, chemicals, and flammable substances are not handled by us.
Perishable Goods: We do not accept the clearance of perishable food items.
Valuable or Fragile Items: We recommend clients handle these personally to prevent damage.
Large Appliances Requiring Disassembly: Items like built-in ovens or refrigerators needing disassembly are excluded.

Booking and Scheduling

To utilize our services, please provide accurate and detailed information about the items to be cleared and the specific location within Merton. Our booking process involves:

Initial Consultation: We discuss your requirements and assess the volume of clearance needed.
Scheduling: Appointments are scheduled based on availability. We aim to provide prompt service while managing our calendar efficiently.
Confirmation: Once scheduled, you will receive a confirmation outlining the date, time, and scope of services.
Rescheduling: We understand that plans can change. Rescheduling requests should be made at least 24 hours in advance.

Payment Terms

Our payment policy is designed to be straightforward and transparent:

Pricing: Our services are priced based on the volume of items, difficulty of access, and specific client requirements.
Payment Methods: We accept various payment options including cash, credit/debit cards, and online bank transfers.
Invoicing: An invoice will be provided upon completion of services, detailing the charges and services rendered.
Payment Due: Payment is expected at the time of service completion. Outstanding payments may incur additional fees.

Cancellation Policy

We understand that circumstances can change. Our cancellation policy ensures fairness for both parties:

Notice Period: Cancellations must be communicated at least 24 hours prior to the scheduled service.
Cancellation Fees: Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee equivalent to 10% of the total service cost.
Rescheduling: Clients may reschedule without penalty if the new appointment is made within our availability.
Force Majeure: In cases of unforeseen events such as natural disasters, cancellations will be handled on a case-by-case basis.

Liability

Our company is committed to providing high-quality services while minimizing risks. However, the following liability terms apply:

Limit of Liability: Our liability is limited to the total amount paid for the services rendered. We are not liable for indirect, incidental, or consequential damages.
Pre-existing Conditions: We are not responsible for any pre-existing damage or wear and tear of items cleared from your property.
Client Responsibility: Clients are responsible for specifying any items that require special handling or care before clearance.
Insurance: While we maintain general liability insurance, specific items of high value should be insured separately by the client.

Data Protection

Protecting your personal information is paramount. Our data protection policy includes:

Data Collection: We collect only the necessary personal information required to provide our services effectively.
Data Usage: Your information is used solely for service provision, scheduling, and communication purposes.
Data Storage: All personal data is stored securely and is accessible only to authorized personnel.
Data Sharing: We do not share your personal information with third parties unless required by law.
Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes outlined.
Client Rights: You have the right to access, correct, or request deletion of your personal data in accordance with applicable data protection laws.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in England and Wales.

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

By choosing our House Clearance services in Merton, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.